Shipping
We ship worldwide from Manila, Philippines.
Available shipping options for your address appears upon checkout. If no option is shown, reach out to us here for a Shipping Estimate.
Orders are fulfilled in weekly batches to consolidate shipments, with dispatch on Wednesdays/Thursdays depending on courier selected. Orders placed after Tuesday 4pm (Philippine Time) may ship the following week.
Shipping costs are based on volumetric weight. We pack orders with the goal of minimizing volume and keep shipping as cost-efficient as possible. Any excess shipping fee paid is refunded.
Note: In some cases, particularly for multi-item or bulky orders, the final package size may incur a higher shipping cost than what was charged at checkout—this difference may be invoiced for approval prior to dispatch.
Transit Time
Holidays and peak periods may lead to high shipping volume and possible courier delays. Transit times begin after parcel dispatch.
- International Express (DHL)
- Estimated delivery: 3-7 business days
- International Postal Service
- Estimated delivery: 10-20 business days, depending on destination
- Best suited for smaller items that fit in a 12” x 18” pouch.
Tracking number will be sent once your package has shipped, with delivery timelines managed by the courier. We are unable to guarantee delivery dates or assume responsibility for delays, loss, or damage incurred during transit.
If you prefer a specific shipment option not stated, email us at contact@ancan.store or get in touch here prior to placing your order.
Customs Duties & Taxes
Orders may be subject to customs inspections, delays, and charges.
Any applicable duties & taxes are assessed upon delivery and are the responsibility of the buyer. See more infohere. We suggest checking with your local post to avoid unexpected charges.
Pre-orders
Leadtimes reflect our best estimate based on average production timelines. Because our pieces are typically made by individual artisans, timelines can occasionally shift. We’ll keep you updated along the way of any anticipated changes.
Returns & Exchanges
Due to the handcrafted nature of our products, slight variations in color, dimensions, and texture are natural and not a basis for return.
We handle returns and exchanges on a case-by-case basis.
If an item is not as described or if you are unsatisfied with your purchase, we can offer a store credit, return, or exchange within 10 days of delivery, subject to approval.
Quality & Craftsmanship
Each piece is made with care and defects are rare, but in the case that you experience an issue within the first 3 months of use, we’ll make it right. You may choose:
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A full return and refund (with return shipping covered by us), or
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A replacement (for Philippine addresses, with return shipping covered by us), or
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A partial refund if you prefer to have the item repaired locally
Beyond 3 months, we offer repairs, with shipping costs at the buyer’s expense.
Return Requirements:
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Unused and in original condition (for non-defective returns)
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Original tags and packaging
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Included invoice/receipt
Final Sale:
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All SALE items are final.
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Non-defective items cannot be returned after 10 days.
International return shipping costs are at buyer’s expense except when the return is due to a confirmed product defect. We are not responsible for taxes incurred or lost/stolen returns.
To start a return, send us an email at contact@ancan.store. Please allow up to 7 days for processing. We reserve the right to refuse any returned item that does not meet our return policies.
Privacy Policy
Any information you provide is confidential and will only be used for order processing, marketing, and shipping. No details will be disclosed to any third-parties outside of our organization unless necessary and without your consent. Ancán operates under the company La Sala Trading.